We offer free shipping on all orders over $75 (a flat $4.99 applies under $75). Orders are processed within 1–2 business days. Standard delivery typically takes 7 to 10 business days depending on your location. Expedited options may be available in select regions. You'll receive tracking by email once your order ships.

Yes. You can request a return or exchange within 30 days of delivery for items that are unused, in original packaging, and with all tags attached. To start a return, email customerservice@velantrafashion.com for a return authorization. Approved refunds go back to your original payment method within 5–10 business days of us receiving your return. Read our full Return, Refund & Warranty Policy.

Every Velantra product is covered by a two-year warranty against manufacturing defects in materials and workmanship. If your bag develops a defect within 24 months of the day it's delivered, we'll send you a free replacement at no cost — no repair fees, no shipping charges. The warranty doesn't cover normal cosmetic wear, accidental damage, or misuse. Full details are on our Two-Year Warranty page.

Please email clear photos of the item, packaging, and shipping label to customerservice@velantrafashion.com within 7 days of delivery. We'll make it right with your choice of a free replacement or a full refund — at no cost to you.

Orders begin processing immediately. We can cancel an order — with a full and immediate refund — only if you contact us within 1 hour of purchase at customerservice@velantrafashion.com. After that window, your order has usually already entered fulfillment and can no longer be intercepted — but you're still covered: once it arrives, you can return it unused within 30 days for a full refund. Want to remove an item from a multi-item order? Email us and we'll refund that item.

Occasionally an order takes longer than our standard delivery window. If that happens, we'll email you proactively with the updated timeline. If your order is significantly delayed and you'd rather not wait, email us at customerservice@velantrafashion.com and we'll issue you a full refund — no need to wait for the package or involve your bank. A shipping delay will never cost you your money.

We accept major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely via Shopify.

If tracking shows "Delivered," please check with neighbors and your local carrier. While we aren't responsible for packages that are lost or stolen after delivery, we'll gladly help you investigate with the carrier.