Refund policy

Velantra Return & Warranty Policy

Effective Date: Oct 2025

Order Processing & Cancellation

We work hard to ship your order as quickly as possible. Once processing begins, we can’t modify or cancel an order. If you change your mind, please reach out within 1 hour of placing your order at customerservice@velantrafashion.com, and we’ll do our best to stop it before it ships.

Returns & Exchanges

If something isn’t right, we want to fix it. You can request a return or exchange within 30 days of delivery for unused items in their original packaging. Simply contact us at customerservice@velantrafashion.com, and include photos if there is a defect or damage. We’ll provide a return authorization and instructions.

  • Items must be unused, with all tags attached.

  • We reserve the right to decline returns that are worn, washed, or otherwise not in original condition.

One-Year Warranty

Every Velantra product is backed by a one-year warranty against manufacturing defects. If your item develops a fault due to craftsmanship or materials within 12 months of purchase, we’ll repair or replace it free of charge. This warranty doesn’t cover normal wear and tear, accidental damage, or misuse.

Non‑Returnable Items

Some items aren’t eligible for return:

  • Gift cards, sale items, or promotional discounts

  • Items not in original condition or missing tags

  • Orders marked as “Delivered” where the item was lost or stolen after delivery

Damaged or Incorrect Items

If you receive the wrong item or your order arrives damaged, please email clear photos of the item, packaging, and shipping label within three days of receipt. We’ll work with you to repair or replace the product or issue store credit when appropriate.

Chargebacks & Fraudulent Claims

We take fraudulent claims seriously. Filing a chargeback without first contacting us may result in legal action. We will provide all order and communication records to the payment processor and may restrict future purchases from accounts that submit unwarranted chargebacks.

European Union 14‑Day Cooling‑Off Period

If your order ships to a country in the European Union, you may cancel or return your purchase within 14 days of delivery in accordance with EU regulations. Returned items must be unused and in their original packaging. Return shipping costs are the buyer’s responsibility.

Refunds (If Approved)

Once your return is received and inspected, we’ll process your refund using the original payment method. Please allow 5–10 business days for the credit to appear on your statement. Shipping fees and processing costs are non‑refundable unless we’ve made an error with your order.

Customer Support

We’re here to help! Email us anytime at customerservice@velantrafashion.com with questions or concerns. We strive to respond promptly and politely, and we ask that communications remain respectful—abusive or threatening messages will not be tolerated.